TCC Response to CalMac Consultation on Proposed Changes to Terms and Conditions

Please find the response TCC sent to CalMac below.

The representations in the letter are based on the 25 responses we received to our own survey. Of these 25, 84% of these were island residents; the notable exceptions being tourism business owners and a Coll resident.

Letter to CalMac in Response to Terms and Conditions Consultation – 7.6.22

While some respondents felt that the proposed changes were reasonable; the majority (75%) were against the changes.

Among the reasons cited were that the measures feel disproportionate for the Tiree-Coll route specifically, where no-shows are less common. Many respondents also drew attention to the fact that the lack of refund for short-notice cancellations is counterintuitive to the policy’s aims – without incentive to cancel, no-shows and ineffective use of deck space will remain an issue.

Specific concerns were also raised about how the policy may disproportionately affect crofting communities, where moving livestock brings a host of additional considerations.

We hope that this feedback will inform discussion going forward, and would like to thank those who filled out the survey.