Your email of 19 April to Finlay MacRae highlighting the concerns of the local community about the impact of the delayed return to service of MV Clansman has been passed to me. My apologies for the delay in replying.
I want to stress at the outset that we deeply regret the inconvenience caused by the disruption due to the implementation of the temporary timetable and can assure you that a great deal of thought and planning went into ensuring that all of our island communities continued to have a scheduled service while we worked through the problem.
The current situation is one of the most complex with which we have had to deal in recent times, and it has been a significant challenge to manage. In addition, the MV Clansman’s technical problems have been changing during the period that she has been in refit meaning that information given openly, in good faith, at different times, has unavoidably changed.
You will have seen the communications that we have been issuing this week and I hope that these address the issues you have raised.
Regarding relief vessels, our brokers have been continually scouring the market for additional vessels suitable for operation on our challenging West Coast routes. We have assessed a number of vessels over the last 12 months but as yet none have been identified. We will continue the search.
Finally, I would categorically refute the claim that we have a ’could not care less’ attitude. A great many people across the company are working very hard to minimise the disruption and part of that is doing the best we can in communicating with customers honestly and timeously about the situation as its unfolds. We care deeply about our customers and communities of which we are an integral part.
In the meantime we sincerely apologise for the inconvenience caused and can give you assurance that we are doing everything we can to return MV Clansman to service. We are currently on track to have the normal service resumed by 23 May and we will continue to issue updates on our website until we reach that point.
Lr, CalMac Ferries Ltd
Executive Director, David MacBrayne Ltd
01475 650241 / 07766 021415