Unfortunately due to unforeseen circumstances we will need to cancel tonight’s meeting as we do not have a quorum. We will try and reschedule for next week.

Apologies

A lot of folks have been having problems getting the correct compensation from their ISPs if any at all. You should normally have received around £410.

Some may be due less if the ISP gave mobile (4G) fallback. And some may be due more if the fault lingered on.

The idea of this post is you can point your ISP to back-up your claim.

For those who did not get the correct amount of compensation the first section gives the correct dates. For those who were refused compensation because it “was out with our control” the second section quotes the “ISPs” industry’s code of conduct that forbids ISPs doing this.

• For those who were offered compensation less than £400 (often around £200)

This is probably because the ISP is using the wrong dates. Often the 7th to 31st Of October. They should be using the 3rd of October to 18th November. Allowing for excluded days this works out as 41 days * £9.98 =  £409.18.

The correct Start date:

We have now managed to get Openreach to confirm that broadband went down when power was lost on the 3rd of October.

“When power was restored on 7th October, it was then discovered that the subsea cable was impacted which effected full fibre customers. “

It was at this point that Openreach issued an area fault to all ISPs. This is why some ISPs wrongly use the 7th of October, when they should be using the 3rd.

The correct Fix Date

Some ISPs are using the 31st of October as a fix date. This was the date that Openreach gave an update. The fix was not till the 18th of November (just before the Scotland/Denmark game). BT emergency team have now acknowledged this via Jenni Minto’s team:

“BT advise that the repair successfully concluded on 18 November 2025 and that internet service providers will have been made aware of that. On that basis I would expect that 18 November is the date that would be used to determine the level of compensation due.”

ISPs avoiding payment of automatic compensation

Some islanders have been told that no compensation is due because it was out with the ISP’s  control. However, section 40 of Ofcom’s industry-code-of-practice-for-automatic-compensation states that ISPs cannot avoid compensation by saying it was not their fault.

“40. Subject to the exceptions in paragraph 39 above, the Communications Provider does not
avoid payment of automatic compensation if the issue was caused by an event outside of
the customer’s or its own control This type of event would include (but would not be limited
to) extreme weather, strikes and third-party acts.”

The document can be found here: https://www.ofcom.org.uk/siteassets/resources/documents/consultations/uncategorised/98684—automatic-compensation/associated-documents/industry-code-of-practice-for-automatic-compensation-2024-v1.pdf?v=392135

If ISPs claim the are not liable, direct them to the above document.

Meanwhile we are trying to get the ISPs to sort this out automatically as is their duty. Progress is slow.

Terminal

Please find below an update from CM assets on the new Pier building and marshalling area: (Note option 1 was chosen”)

“I have provided some further information for you below that you can communicate back to the Community.

I appreciate that it is not obvious from the presentation documentation that is on the project webpage, however Option 1 was selected to take forward to the detailed design stage and is what will be built.

Please see attached the most recent general arrangement plan that formed part of the tender documentation.

Due to the scale of the construction works, the tender process was extended until after the Christmas period, with the following updated timescales:

Key project milestones

·         Project tender issued: Q3 2025

·         Contract awarded: Feb/Mar 2026

·         Construction starts: Anticipated Spring 2026, subject to funding approval

·         Construction duration: Approximately 12 months

In your response to being worried about “subject to funding approval”, due to the size and anticipated budget estimates for construction, we will still need to apply to Transport Scotland to approve funding through our business case justification process, once the tender process has been completed and we know how much the construction contract will be.”

For more info go to:

Tiree Terminal Works’ detailed design completed as tender process begins

TIREE COMMUNITY COUNCIL

JANUARY PUBLIC MEETING 7pm Wednesday 14 January 2026

Meeting will be inperson (at Trust offices), on Zoom and streamed to our Facebook account where it will remain for 30 days. We will delete our copy of the video once the minutes have been signed off.

Join Zoom Meeting

https://us06web.zoom.us/j/89225224846?pwd=DRamSWl2yRIHGCbvCcHslhGS9KrrhE.1

Meeting ID: 892 2522 4846

Passcode: jrHrb1

1. Welcome
2. Apologies
3. Declarations of interest
4. Minutes of last meeting
5. Matters arising (not covered later):
6. Correspondence: bus stop at Pier View; police special constable
7. Meeting reports
8. Transport updates
9. Tiree Library
10. Broadband
11. Infrastructure: the Baptist church and hotels
12. Planning
13. Councillors’ reports
14. AOCB
15. Date and format of next meeting

MINUTES                                             TIREE COMMUNITY COUNCIL

DECEMBER PUBLIC MEETING        5pm Wednesday 10 December 2025

Conference Room, Trust Offices In person

1. Present: Dr John Holliday, John MacCaskill, Frances Khetrat and Tim Arkless. There were no members of the public.
2. Election of chair: JH was unanimously elected chair for the meeting.
3. Apologies: Gerard McGoogan, Cllrs Amanda Hampsey and Willie Hume
4. Complaint from Councillor Amanda Hampsey: we agreed unanimously that Gerard had not breached the Code of Conduct for Community Councillors as laid out in the Model Complaints Procedure governing our community council. JH will write to AH to this effect. The learning points are that:

• We will reach out to set up an informal face-to-face meeting with Cllr Hampsey as soon as possible to turn the page and restore a good working relationship
• Despite our success in reaching a large, new online audience, we will consider whether we should revert to face-to-face meetings without Zoom or Facebook links, at least for a while
• We will explore training opportunities for the whole community council in chairing meetings and participating online
• We will divide the work of the community council more fairly, so that Gerard does not have to carry so much of the burden

5. Minutes of last meeting and matters arising: proposed JMC and seconded TA. Item 16 had been completed. Items 13 and 17 were carried over.
6. Correspondence:

• Library update: there had been an Argyll and Bute Council meeting with Live Argyll on 25 November. We have had no update from this. The Council budget work preparation starts in January 2026. We hope extra funding for the library will be found. A room at the school, prepared to take the library, is still unused
• There was concern about the EV mileage budget changes, as there is no MOT station on the island. We agreed that this was unlikely to be a problem for several years
• A new Scheme for the Establishment of Community Councils will come into effect in August 2026 after the next elections
• After a concerted lobbying effort, the Islands Business Resilience Plan has been extended to include Tiree. There were some restrictions, however, and uptake has been slow so far. For example businesses need to have a turnover of £22,000. We will advertise this extension. JH will contact the Tiree Trust also

7. District councillor reports: there were none.
8. Aftermath of Storm Amy: JH and GMG with Mark Vale had attended a meeting called by the Argyll and Bute Council (ABC) emergency planning team. There was a need for a new emergency plan for Tiree. We agreed that TCC was not the appropriate body for this. The Trust currently do not have the resources either. ABC is coming out after the New Year for a further meeting. We will lobby for more resources for this work.
9. Bus shelter belonging to West Highland Housing Association (WHHA) at Pier View: concerns have been expressed that this obstructs sight lines to the west along Pier Road, particularly when the sun is low and after rain. JH would find out who had had these concerns and direct them to WHHA in the first instance.
10. Transport matters (JMCC):

• The Argyll, Lochaber, Skye and Small Isles Ferries Group had an on-line meeting on 4 December 2025. The meeting heard about CalMac’s fairly new ‘Customer Satisfaction’ Team report, which, in my opinion dominated too much of the meeting, and the chair needs to restrict this in future. The Tiree Pier Ferry Traffic Lanes/Terminal Upgrade Project is now out to tender with work estimated to start summer/autumn 2026
• CalMac Summer Timetable (2026) Community Consultation process has now ended. Tiree had raised three issues:
• Request for our Barra leg day to change from the current Wednesday to a Thursday, to move away from two consecutive back-to-back late sailings back to Oban. Request rejecteddue to complaints from Islay and Colonsay and impacts on ‘Crew Change-over Day’ logistics. Both Tiree and Coll community transport reps will meet soon with CalMac management to pursue this matter
• Request for additional double-sailing days on Sundays over nine weeks of the summer school holidays. Request rejectedas this does not comply with CalMac’s ‘cost-neutral’ stance for additional ferry capacity
• Request for a re-alignment of the double-rotation sailing on Saturdays back to the dates around the Scottish and English school holidays. The request was approved
• The CalMac summer timetable 2026 for Oban-Coll-Tiree was published on the CalMac website today. It ‘goes live’ for the public to make bookings on 17 December
• There is a meeting arranged of the Argyll Air Services (Oban-Coll-Colonsay-Tiree) on 5 January 2026 involving Scottish Parliament reps, Transport Scotland, Hi-Trans, HIAL, Argyll and Bute Council officers and councillors, HEBS Airways, and community reps from Coll/Colonsay/Tiree. This meeting will discuss short-comings in the air-service to the island airports under the Argyll Air Services PSO. JMC will attend
• CalMac have confirmed this week in their newly published Vessel Deployment, Replacement and Disposal Plan effective from Q1 2027. The Oban-Coll-Tiree ferry route shall principally be served by the MV Hebrides. JMC has sought clarity from the CalMac Area Manager (Oban) on whether the Hebrides will have any refurb work done prior to it serving our ferry route, as it is an end-of-operational-life vessel, and also on what shall be the contingency/reserve vessel

11. Planning:

• 02/12/2025/PP new house at Ainshval, Cornaigmore
• 25/01619/PP re-submission of new house in Kirkapol
• 25/01801/PP ground mounted solar panels at Business Centre, Crossapol

None of these applications needed to be considered under TCC planning policy

12. Date of next meeting: 14 January in person only. It was suggested an earlier time might be more suitable. We will consider this at out next agenda meeting

Dr John Holliday 11 December 2025

Islands Connectivity Plan – CNA – Oban Services Survey Poster

We have been sent some links for the Island Connectivity Plan survey.  We want to make sure as many people as possible get the chance to respond. This is an opportunity for islanders to have input on future island connections.

The Survey for these islands has gone live today, 10 December, and can be found at https://arcg.is/qOzez0

For further information on the Islands Connectivity Plan please see the following links :

Islands Connectivity Plan | Transport Scotland

Islands Connectivity Plan | Community Needs Assessments | Transport Scotland

Community Needs Assessment Methodology | Transport Scotland

Owing to a couple of things we are having to cancel this month’s TCC meeting.

Sorry

MINUTES

TIREE COMMUNITY COUNCIL

7pm 15 October 2025

An Talla and on Zoom

1. Present: Gerard McGoogan (chair), Dr John Holliday, John MacCaskill, Tim Arkless, Frances Khetrat and two members of the public in person; Cllr Amanda Hampsey online and 6 members of the public. Facebook: there had been 766 views by the next day.
2. Apologies: Cllr Andrew Kain. Notice of the meeting had gone out late due to the loss of mobile and broadband connectivity last week.
3. Welcome: it had been planned that the meeting would be online only, but it had been changed to in-person after Storm Amy. The meeting was recorded (audio only to reduce bandwidth) and livestreamed to Facebook. This recording will be deleted after the next meeting. Due to the communication challenges and the last-minute change in venue, there were repeated audibility and feedback interruptions during the meeting and to the recording. These made it difficult for arrendees to follow some contributions.
4. Minutes of September public meeting: proposed FK; seconded TA
5. Approved minutes of August public meeting: Cllr AH stated that these minutes contained the statement, ‘We feel we have been let down by councillors on this issue [the loss of the Tiree library].’ She pointed out that previous TCC minutes show that she had reported back several times on this matter. We accepted this point.
6. Storm Amy: this had not been classified as a ‘Red Alert’ for Tiree because of our small population, not because the storm was predicted to be less significant. Wind speeds of at least 102 mph were said to have been recorded on Tiree. A number of caravans and sheds had been destroyed but also power, the internet, 4G, the police radio network and broadcast radio went down on night of 3 October after the storm. The few copper landlines left feed into the microwave mast at the exchange and continued to work. Initially, the problem was thought to be flooding and power loss at a site on Mull. Once that had been sorted, however, it became apparent that there was another fault in the fibre connection between Mull and Tiree. Both EE and Vodafone masts had also been disabled. The Tiree Trust had been able to contact our MSP, who lobbied senior Scottish Government ministers. TCC had been able to do an interview with the BBC and the Oban Times while a councillor was in Glasgow. A specialist had diagnosed a cable failure around 600 m offshore from the Scarinish exchange. Openreach then sent over a specialist team of four engineers and a number of Starlink satellite dishes on the 10th. Over the next three days, Tiree Broadband (TBB) was connected to Starlink; the two shops and the surgery were also connected by TBB. The two EE mast were repaired next. Three hotspots were set up: at the Scarinish exchange, An Talla and Alan Stevenson House in Hynish (for the duration of the Tiree Wave Classic). The pier was due to be connected today (15th). The Scarinish post office is still waiting to be connected. The school, social services and Taigh an Rudha use a Swan network, which added another layer of complexity. At the time of the meeting, these still had no broadband. Now the main institutions have got some connectivity, attention is moving to connecting vulnerable households. Accessing a list of these has been difficult. The school, preparing for the return of pupils after the half-term break, will communicate with parents and pupils by the end of the week. We had suggested to Argyll and Bute Council (ABC) that they create another internet hub at the library, but there had been no reply to date. Cllr Hampsey will take this forward with ABC. The community council’s thanks go to: the SSEN engineers, both linesmen and the generating team; the medical practice, who continued to provide medical cover under trying circumstances; the BT Openreach Resilience Team for getting us up and running; the Coop and Bùth a‘ Bhaile for allowing shopping to continue on tick while the card readers were down; Calmac for continuing to run and for making space for emergency teams travelling to the island; the airport; the Coll community; and others too many to mention. In particular, Mark Vale and Rhoda Meek from the Trust have been magnificent. For example, it was these two who connected the Coop. Jenni Minto, MSP, visited today and was able to see the situation for herself. Her team has been very helpful. Cllr Hampsey has also talked to Rhoda and has been involved in the effort, particularly concerning the Home and the school. She had also raised the situation with Tim Eagle, MSP. We were grateful for this. Repair of the cable could take weeks or months. The company Subsea 7 have been awarded the contract to do the repair. The winter weather is likely to delay matters. A member of the public wanted to put on record the frustration Rhoda and Mark had experienced trying to get the scale of the problem on Tiree through to senior politicians and managers. Fortuitously, GMG had represented TCC at an emergency planning meeting a few weeks ago set up by the ABC Emergency Planning Team. There is a need for a multi-agency debrief at some point. TCC encourages feedback from the community, and we will develop ways to do this. This crisis would have been easier to manage with a Shared Rural Network, where phone companies share masts. However, SRNs have not yet been rolled out. BT/EE (but not Sky) customers can get a mini-hub with a month’s free data if you report that your connectivity is down. Tiree Broadband had planned to run the network down after the fibre programme, but, instead, they are expanding again, with all the extra costs that entails. The issues of a cap on the Starlink data use and who is going to bear the costs of the outage are still to be resolved. We agreed to write in support of Tiree Broadband if it seeks additional funding. The island will need greater resilience in future, but we will leave it to the experts to decide the best way.
7. Matters arising (not covered later):

• ABC has decided not to proceed with the Visitor Levy at the moment, but to refer the matter back to the SG
• We have tried, without success, to make contact with the Mull, Ulva and Iona Sports Association to enquire about their efforts to take part in future Island Games
• TCC has written to our councillors asking ABC to re-open the library this financial year. There has been no reply
• TCC has written to Rona Campbell thanking her for her service in the Customer Services Point
• Mull Community Council has shared their emergency household leaflet
• There is set to be a meeting of the Tiree Youth Forum on 24 October. We plan to attend

8. Correspondence:

• Complaint about traffic dangers from parking on the verge, particularly at the west end of Crossapol Beach. Was this covered by the Transport Act of 2019? We did some research and made some enquiries with the police. Parking on the verge of a road with no adjacent pavement was not covered by the Act, and anyway, this was not a police matter in Argyll and Bute
• TCC had received £452.90 from ABC. This was our annual grant

9. Meeting reports

• GMG had met the Divisional Commander for Argyll and Bute, Chief Superintendent Gary I’ Anson
• GMG had attended the ABC Resilience meeting (online). We felt that an islands group would be more helpful

10. Transport update:

• Tiree Harbour User Consultative Forum will be held on 13 November 2025 at 1100. We plan to arrend
• There will be a Tiree Transport Forum meeting on 30 October. Stephen Wood from CalMac will attend. There are no minutes from the last meeting
• We are still waiting for a reply to our letter to SG on the unfairness of the current Islands Business Resilience Fund
• There is a consultation on the 2026 Summer Timetable. However, there are constraints to any proposals, such as being cost neutral, creating no additional crew fatigue, and causing no impact on other islands. There seems little prospect of any meaningful change, despite CalMac being awarded the CHFS3 recently. There will be a joint meeting with Coll to explore our response to this. Another factor will be additional vessel maintenance at Oban pier next summer. This will reduce its time at sea. We hope to keep additional sailings at the time of the Tiree Wave Classic next year. This had been well used this year
• JMC has been working with Tiree Rural Development and Loganair to get a change in the plane times for future livestock sales to allow more dealers to attend
• The deck space mezz deck trial is ongoing
• The new pier terminal upgrade has been pushed back again to an unspecified date

11. Vets: the consortium led by the Trust and crofters is working hard to provide some sort of service. The main problem currently is the treatment of small animals. No stone is being left unturned.
12. Status of the two Tiree hotels: the company that owns the Lodge and Scarinish Hotels, Start Park, has gone into liquidation. There appear to be no directors. GMG has talked to the liquidators, who will come back to us once matters are clearer.
13. Council Service Point at Crossapol: this has closed temporarily. Rona Campbell has moved to work for the social work department. We will post the briefing document on our website.
14. Tiree Library: there was nothing new to add.
15. R100: there was nothing new to add.
16. Copyright infringement: TCC has been contacted by PA Media because we had used a copyright image, a ballot box, on our website several years ago We have removed this as well as other images. We agreed to pay them £159 in settlement.
17. Planning:

• There was an application for a number of amendments to an application for a dwelling house at Port a’ Mhuilinn in Baugh. These did not fall within our planning policy
• ABC had started a consultation on self-build sites on ground they own in Balemartine and Crossapol. We had received correspondence from families in Balemartine emphasising the importance of the old school playground as a recreational facility for the children of the village. We will write to ABC asking how we can contribute to this effort

18. AOCB: Cllr Hampsey asked to make a statement in the absence of a listed Councillors’ Report on the agenda: ‘I believe it is important that we have open and constructive discussion about the respective roles of the community council and councillors, and how we can strengthen partnerships between the two. As mentioned previously, I have personally found this relationship becoming increasingly challenging in recent times with a number of instances where comments and actions have been inappropriate. There is a real opportunity for the community to benefit from a strong and effective partnership. However, I do not believe that the community is currently realising the full benefits of collaborative working, as both a very strong advocate for the island and someone who holds formal responsibility for it within my role. I regularly undertake casework for local residents, and I am deeply committed to representing their interests. I will note at this point that there is enough to request a Community Council Conduct Review. However, I would personally prefer to build bridges and benefit the community rather than go down that route. With that in mind, I would like to explore a constructive path forward that promotes better working practices and delivers genuine benefits for the island. I would therefore like to invite all members of the community council to an in-person private members’ meeting with me to discuss how we can move forward positively together. And I do hope you take me up on the opportunity.’ We agreed to consider this request.
19. Date of next public meeting: this is slated for 12 November if suitable for members.

Dr John Holliday

17 October 2025

Note: Meeting will be held:

In person in An Talla

Via zoom and

Streamed to Facebook.

(Comms willing)

Please note new Zoom link

https://us06web.zoom.us/j/7935569301?pwd=qeHEdMGGKZBvGdyw7cUVUi0LV9f57z.1

Agenda for Tiree Community Council Meeting 15^th October 2025 @ 7PM

1. Welcome
2. Apologies
3. Minutes of last meeting
4. Storm Amy
5. Matters arising from last month’s minutes (not covered elsewhere)
6. Correspondence
7. Meeting reports
8. Transport update
9. Vets
10. Status Tiree hotels
11. Council Service point at Crossapol
12. Tiree Library
13. R100
14. Copyright infringement.
15. Planning
16. AOCB
17. Date of next meeting 12^th November 2025.

Join Zoom Meeting

https://us06web.zoom.us/j/7935569301?pwd=qeHEdMGGKZBvGdyw7cUVUi0LV9f57z.1

Because of the internet problems we have mode the meeting to a hybrid mode.

Meeting will be in person and streamed to Facebook for the lucky people with internet.

We will issue a amended agenda later moving “Stormy Amy” nearer the top.

Zoom link is the same.